FAQs

What is Art with Heart?
We’re a program of Childhaven. Childhaven is a federal tax-exempt status under I.R.C. 501(c)(3), tax ID #91-0402430.

Where are you located?
1035 SW 124th Street, Seattle, WA 98146.

How do I contact your company if my question isn’t answered below?
Give us a call: 206.362.4047 or send us an email: orders@artwithheart.org

What forms of payment do you take?
We take most major credit cards as well as purchase orders (PO).

If you are paying via PO please write the PO number in the notes section of your order on the cart page. Please send all POs to orders@artwithheart.org and we will process them for you, or attach them to your existing order. Please note we are unable to ship orders that pay via invoice/PO until we have received a copy of the document.

What is the return policy?
At this time, Art with Heart does not allow for refunds or exchanges. Please notify orders@artwithheart.org or our customer service at (206) 362-4047 if there are any issues with your order.

What are the domestic shipping options?
USPS first class package – Orders less than 1 lb. Arrives in 1 to 3 days.

USPS media mail – Orders less than 70 lbs. Arrives in 2 to 10 days. Tends to be slower than UPS.

UPS Ground – All other orders. Arrives in 4 to 7 business days. We’re unable to ship to P.O. boxes due to UPS policies.

What are the international taxes, duties, etc. that I have to pay?
We ship via USPS international mail. Ttaxes, duties, and other fees vary. Customs charged upon delivery are the customer’s responsibility. Please contact orders@artwithheart.org with questions.

When will I receive my order?
USPS first class package – Orders less than 1 lb. Arrives in 1 to 3 days.

USPS media mail – Orders less than 70 lbs. Arrives in 2 to 10 days. 

UPS – All other orders. Arrives in 4 to 7 business days.

Please note orders over 200 books should expect longer shipping timelines.

What do I do if I never received my order?
To check the status of a order, please refer to the shipment email with the tracking number that is sent when all orders are shipped. If there are any issues, please contact us within 90 days from the date of a shipment notification at orders@artwithheart.org and provide as much information as can be provided by the tracking number and situation.

What do I do if I received a defective order?
please contact orders@artwithheart.org

How do I make changes to an order I’ve already placed?
Please contact orders@artwithheart.org and we’ll do our best to make corrections to your order.